Privacy Policy

1. Who We Are

This Privacy Policy applies to the website www.baikuanauto.com (the "Website"), operated by:

BAIKUAN AUTO is the "data controller" for the personal data described in this policy.

2. What Data We Collect

2.1 Inquiry Form Data

When you submit an inquiry through our Website (contact page or homepage form), we collect the information you provide voluntarily:

• Name
• Company name
• Email address
• Phone / WhatsApp number (optional)
• Country / region
• Product interest
• Message content
• Your IP address and browser type (recorded automatically for security and anti-spam purposes)

2.2 Technical Data (Cookies & Analytics)

We use Google Analytics 4 (GA4) to understand how visitors use the Website (pages visited, approximate location, device type, session duration). GA4 sets cookies on your device. You can block or delete these cookies at any time through your browser settings without affecting the Website's core functions.

3. Why We Use Your Data (Purposes & Legal Basis)

• To respond to your inquiry and prepare quotations — this is necessary for the performance of pre-contractual steps at your request (Art. 6(1)(b) GDPR) or based on our legitimate interest in operating a B2B sales channel (Art. 6(1)(f) GDPR).
• To improve the Website through anonymized analytics — based on your consent where required (Art. 6(1)(a) GDPR).
• To protect the Website from spam and abuse — legitimate interest (Art. 6(1)(f) GDPR).

We do not use your data for automated decision-making or profiling, and we do not sell or rent your personal data to third parties.

4. Who We Share Data With

Your data is shared only with the service providers strictly necessary to run this Website:

• Hosting provider (server located outside mainland China, operated under our instructions)
• Email delivery provider (to deliver your inquiry to our sales mailbox)
• Google LLC (Google Analytics; data may be transferred to the United States)

Where personal data is transferred outside the EEA/UK, we rely on appropriate safeguards such as standard contractual clauses or your explicit consent.

5. How Long We Keep Your Data

• Inquiry records: retained as long as needed to handle your inquiry and for a reasonable period afterwards (up to 24 months), unless a business relationship follows.
• Analytics data: retained according to Google Analytics' standard retention settings.

6. Your Rights

If you are located in the EEA, the UK or another jurisdiction with similar laws, you have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

7. Security

The Website is served over HTTPS encryption. Inquiry submissions are stored with access limited to authorized personnel. We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss or misuse.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows the current version. Material changes will be reflected on this page.

9. Contact

Questions about this policy or your data? Contact us: